Tactical Planning Analyst (Fixed Term)

Bupa
United Kingdom
Workplace: HybridFull timeGBP 33,500+ annuallyFunction: Business OperationsSkills: ["Analytical skills","Decision-making","Communication","Stakeholder management","Continuous improvement"]

Own tactical planning for the live week, including forecasting and scheduling, and monitor in-day performance to make evidence-based decisions. Lead daily and weekly planning meetings, manage incident response, and ensure customer demand is understood and met. Act as the conscience of the business with strong stakeholder management, escalate and mitigate risks, and support continuous improvement while working closely with Operations and Commercial teams.

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FursaFursa
Bupa
Bupa
2 days ago

Tactical Planning Analyst (Fixed Term)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own tactical planning for the live week, including forecasting and scheduling, and monitor in-day performance to make evidence-based decisions. Lead daily and weekly planning meetings, manage incident response, and ensure customer demand is understood and met. Act as the conscience of the business with strong stakeholder management, escalate and mitigate risks, and support continuous improvement while working closely with Operations and Commercial teams.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own the tactical plan for the live week, including forecasting and scheduling.
  • •Monitor and analyze in-day performance and make evidence-based decisions.
  • •Lead daily and weekly planning meetings, presenting outlooks and mitigation strategies.
  • •Act as the conscience of the business to ensure customer demand is understood and met.
  • •Manage incident response and provide out-of-hours coverage when required.

Pay and Benefits

Salary: GBP 33,500 annually
Perks:HolidayHealth InsurancePensionLife InsuranceAnnual BonusGym Membership

Key Requirements

  • •Extensive experience in Contact Centre Planning (resource planning or forecasting).
  • •Hands-on knowledge of Telephony and WFM (workforce management) technologies.
  • •Strong analytical skills with confident decision-making under pressure.
  • •Exceptional communication skills to influence stakeholders at all levels.
  • •Proficiency in MS Office.
Experience:Contact centreTelephonyWorkforce managementOperations
Skills:Analytical skillsDecision-makingCommunicationStakeholder managementContinuous improvement
Tech Stack:MS OfficeTelephonyWFM

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn