Support Engineer - Veterinary HealthTech

TrueLogic
Canada
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Customer communication","Documentation","Problem-solving"]

Own the technical execution of customer onboarding and decommissioning workflows, including environment provisioning, configuration, integrations, and data imports/exports. Perform structured SQL data migrations with validation and QA, and resolve platform-level escalated tickets outside CX’s scope. Partner with Customer Success and Implementation Managers to translate requirements into reliable technical outcomes, while maintaining runbooks and improving repeatability through automation and better documentation.

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FursaFursa
TrueLogic
TrueLogic
1 day ago

Support Engineer - Veterinary HealthTech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own the technical execution of customer onboarding and decommissioning workflows, including environment provisioning, configuration, integrations, and data imports/exports. Perform structured SQL data migrations with validation and QA, and resolve platform-level escalated tickets outside CX’s scope. Partner with Customer Success and Implementation Managers to translate requirements into reliable technical outcomes, while maintaining runbooks and improving repeatability through automation and better documentation.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute technical onboarding workflows for new customers, including environment provisioning, configuration, integration setup, and data imports.
  • •Manage customer decommissioning/offboarding, including data exports, environment teardown, access revocation, and closure documentation.
  • •Perform structured SQL data migrations with validation, transformation, and QA to ensure data integrity.
  • •Own and lead escalated technical ticket resolution: triage, prioritize, and resolve platform-level issues outside CX’s scope.
  • •Partner with Customer Success and Implementation Managers, maintain documentation/runbooks, and improve processes through tooling and automation.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Hands-on AWS ability to verify environment changes and run smoke tests using core services like RDS, S3, EC2, and ECS.
  • •Strong Git/GitHub skills for creating, reviewing, merging, and verifying pull requests in onboarding/offboarding workflows.
  • •Excellent written and verbal English communication, including leading customer calls and translating technical concepts into plain language.
  • •Basic security hygiene: data privacy best practices, least-privilege access, and secure data handling.
  • •Hands-on experience with ticketing/helpdesk platforms such as Jira, Intercom, Front, or equivalents.
Skills:CommunicationCustomer communicationDocumentationProblem-solving
Languages:English
Tech Stack:AWSRDSS3EC2ECSGitGitHubSQLJiraIntercomFrontTerraformKubernetesHelmReactGraphQL

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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