Customer Experience Specialist (Langley, BC, CA, L4K 2B4)

Crh
Canada
Workplace: HybridFull time24 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Interpersonal communication","Written communication","Detail-oriented","Multi-tasking","Adaptability"]

Handle customer inquiries in a timely, professional manner by providing quotations, entering orders and estimates, answering calls, and responding to email. You’ll manage customer relationships for a dedicated market, keep customers updated on order status and changes, and coordinate with internal teams to resolve issues. In this entry-level hybrid role based in Langley, you’ll also create NetSuite cases and support returns processing as needed.

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Crh
Crh
1 month ago

Customer Experience Specialist (Langley, BC, CA, L4K 2B4)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle customer inquiries in a timely, professional manner by providing quotations, entering orders and estimates, answering calls, and responding to email. You’ll manage customer relationships for a dedicated market, keep customers updated on order status and changes, and coordinate with internal teams to resolve issues. In this entry-level hybrid role based in Langley, you’ll also create NetSuite cases and support returns processing as needed.
Location: Canada
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process and support customers’ orders and inquiries for a dedicated market.
  • •Answer calls and handle email inquiries, providing courteous, timely customer service.
  • •Inform customers about order status and advise them of any changes.
  • •Create cases in NetSuite for customer issue resolution and product design.
  • •Coordinate effectively with transportation, planning, engineering, and sales.

Pay and Benefits

Salary: 24 - 25 hourly
Perks:401kLong-term DisabilityLife InsuranceHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •2+ years of customer service experience in an office environment.
  • •Experience working in manufacturing or logistics (preferred).
  • •Excellent interpersonal and oral/written communication skills.
  • •Comfortable using Excel.
  • •Detail-oriented with the ability to multi-task in a fast-paced environment.
Experience:2+ yearsManufacturingLogistics
Skills:Interpersonal communicationWritten communicationDetail-orientedMulti-taskingAdaptability
Tech Stack:ExcelNetSuiteEDI

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn