Debt Collections Advisor - UK

Murphy AI
London
Workplace: RemotePart timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Compliance awareness","Communication","Judgment","Attention to detail","Knowledge sharing"]

Help pressure-test and validate AI agents that conduct real UK debt collection conversations for banks, lenders, and collection agencies. Review voice/email/SMS call flows, negotiation logic, cadence, cure-rate assumptions, and escalation paths against real-world collections practice. Advise on UK compliance, tone, and contact-frequency norms, and share anonymized playbooks from your collections experience through periodic working sessions with product and engineering teams.

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Murphy AI
Murphy AI
1 week ago

Debt Collections Advisor - UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help pressure-test and validate AI agents that conduct real UK debt collection conversations for banks, lenders, and collection agencies. Review voice/email/SMS call flows, negotiation logic, cadence, cure-rate assumptions, and escalation paths against real-world collections practice. Advise on UK compliance, tone, and contact-frequency norms, and share anonymized playbooks from your collections experience through periodic working sessions with product and engineering teams.
Location: London
Workplace: Remote
Employment Type: Part time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Review and validate Murphy AI agent call flows, scripts, and negotiation logic against real collections desk practice.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths.
  • •Stress-test edge cases including disputes, renegotiation, hardship, and regulatory triggers.
  • •Flag compliance risks under British consumer-protection rules and advise on tone, channel mix, and contact-frequency norms.
  • •Participate in knowledge-transfer sessions with product and engineering teams and share anonymized collections examples and playbooks.

Key Requirements

  • •5+ years of experience in collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning or running creditor-side collections processes (placement strategy, make-vs-buy, portfolio oversight) or the floor (cadence, scripts, cure rates, agent incentives).
  • •A title of Manager/Team Lead/Head/Director/VP is acceptable for front-line advisor/officer roles if you have since moved into managing a team.
  • •Native-level English.
Experience:5+ yearsFintechDebt collectionsContact centerBPO
Skills:Compliance awarenessCommunicationJudgmentAttention to detailKnowledge sharing
Languages:English

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn