Licensed Customer Service Agent (Shift 10AM-7PM CST)

Kin
United States
Workplace: RemoteFull timeUSD 48,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Communication","Empathy","Problem-solving","Customer service"]

Provide high-volume customer support for homeowners across 13 states, handling policies, payments, and coverage questions. Requires an active P&C license and experience in a fast-paced call center, delivering empathetic service remotely to ensure policy accuracy and customer satisfaction.

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FursaFursa
Kin
Kin
4 months ago

Licensed Customer Service Agent (Shift 10AM-7PM CST)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-volume customer support for homeowners across 13 states, handling policies, payments, and coverage questions. Requires an active P&C license and experience in a fast-paced call center, delivering empathetic service remotely to ensure policy accuracy and customer satisfaction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions.
  • •Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency.
  • •Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes.
  • •Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance.
  • •Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently.

Pay and Benefits

Salary: USD 48,000 - 50,000 annually
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •Active Property & Casualty (P&C) or Personal Lines insurance license (required).
  • •6+ months customer service experience in P&C (home insurance).
  • •Experience in a high-volume call center or customer support environment handling inbound calls.
  • •Hands-on experience servicing homeowners insurance policies.
  • •Ability to clearly explain policy coverage, billing, and underwriting requirements to customers.
Experience:6+ yearsInsurance
Skills:CommunicationEmpathyProblem-solvingCustomer service
Licenses:P&C license
Certifications:P&C license
Languages:English
Tech Stack:Google Workspace

Company Brief

Kin
Direct-to-consumer digital home insurance provider using property data and a technology platform to price, underwrite, and service homeowners' policies across multiple U.S. states.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Chicago, United States
Founded: 2016
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Glassdoor: 3.3
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