Specialist II Customer Care

Emerson
Philippines
Workplace: HybridContractFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer relationship building","Responsive support","Professional communication","Solution orientation","Process improvement"]

Serve as Emerson’s frontline customer care specialist, handling non-engineering chats, calls, and emails for general and commercial inquiries. Validate customer and product information, route requests to the right contacts or support teams, and maintain accurate records in business systems. Support online store inquiries, guide customers to self-service resources and reference documents, and contribute to lead/campaign reporting and quality-improvement initiatives.

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Emerson
Emerson
1 day ago

Specialist II Customer Care

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as Emerson’s frontline customer care specialist, handling non-engineering chats, calls, and emails for general and commercial inquiries. Validate customer and product information, route requests to the right contacts or support teams, and maintain accurate records in business systems. Support online store inquiries, guide customers to self-service resources and reference documents, and contribute to lead/campaign reporting and quality-improvement initiatives.
Location: Philippines
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond, log, and monitor non-engineering customer chats, calls, and e-mails in business systems for general and commercial inquiries.
  • •Validate customer information and product inquiries, including levels, classification, and tiering.
  • •Route inquiries to the correct contact or allocate requests, tasks, or emails to appropriate support teams.
  • •Handle online store support by collecting and verifying customer information, registering customers, guiding store usage, and submitting requests to the appropriate group.
  • •Guide customers to reference documents and self-service tools, communicate with resource persons for report data, and create reports and recommendations for quality improvement.

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid Leave

Key Requirements

  • •Be okay to take on a 12 months fixed-term employment.
  • •Bachelor’s degree in any 4-year course (Business/Management-related is an advantage).
  • •At least 3 years of experience in a global contact center environment focused on customer service/care via chat, phone, and/or email.
  • •Intermediate proficiency in Microsoft Office, including Microsoft Excel for customer data reporting and analysis.
  • •Above average communication skills (oral and written) and intermediate knowledge of Emerson products and services.
Experience:3+ yearsCustomer serviceContact centerGlobal contact center
Education:Bachelor's in Business/Management-related (advantage)
Skills:Customer relationship buildingResponsive supportProfessional communicationSolution orientationProcess improvement
Tech Stack:MavenoidGenesysCRM FusionMicrosoft OfficeMicrosoft Excel

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn