Account Manager - Travel

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Leadership","Decision-making","Time management","Communication"]

Lead a travel program by managing client relationships and supporting team members to hit operational targets. Use data and performance reports to identify trends, improve service quality, and recommend process enhancements that drive efficiency and continuous improvement. Resolve client issues quickly, maintain strong expectations, and support leadership development through identifying training needs and fostering a productive work environment.

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Sutherland
Sutherland
5 hours ago

Account Manager - Travel

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a travel program by managing client relationships and supporting team members to hit operational targets. Use data and performance reports to identify trends, improve service quality, and recommend process enhancements that drive efficiency and continuous improvement. Resolve client issues quickly, maintain strong expectations, and support leadership development through identifying training needs and fostering a productive work environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain relationships with clients and team members, ensuring expectations are met.
  • •Resolve issues quickly and effectively for clients.
  • •Analyze data and performance reports to identify trends and improvements.
  • •Develop and implement strategies and monitor service quality to ensure high customer satisfaction.
  • •Lead and support team members, identify training needs, and promote a positive work environment while driving process improvements and continuous improvement initiatives.

Key Requirements

  • •Bachelor’s degree (preferred).
  • •At least 3 years of operations and people management experience.
  • •Experience in process transformation.
  • •Travel program experience is a plus.
  • •Strong analytical and problem-solving skills, with strong verbal and written communication and time management.
Experience:3+ yearsTravel programOperationsPeople managementProcess transformation
Education:Bachelor's
Skills:Analytical problem-solvingLeadershipDecision-makingTime managementCommunication
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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