Key Account Manager

Philips
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Relationship management","Market analysis","Strategic planning","Cross-functional collaboration","Forecasting"]

Build and maintain strong relationships with key customers by understanding their needs and delivering tailored solutions that improve satisfaction and loyalty. Collaborate with marketing, services, and supply chain teams to develop offers and present Philips’ product portfolio. Own end-to-end CRM opportunity and pipeline management (renewals, conversions, upgrades, win backs), including market analysis, account plans, and win/loss reporting to drive growth and forecast accuracy.

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Philips
Philips
2 days ago

Key Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Build and maintain strong relationships with key customers by understanding their needs and delivering tailored solutions that improve satisfaction and loyalty. Collaborate with marketing, services, and supply chain teams to develop offers and present Philips’ product portfolio. Own end-to-end CRM opportunity and pipeline management (renewals, conversions, upgrades, win backs), including market analysis, account plans, and win/loss reporting to drive growth and forecast accuracy.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong relationships with key customers by understanding their needs and offering tailored solutions.
  • •Create and execute comprehensive annual customer account plans with targets and strategic actions to drive sustained growth.
  • •Conduct regular market analysis to identify competitive dynamics and emerging trends, providing insights to improve sales strategies.
  • •Present and explain the product portfolio to customers, supporting promotional activities and ensuring understanding of benefits and features.
  • •Own end-to-end CRM opportunity management (renewals, conversions, win backs, upgrades, lifecycle) and maintain win/loss and KPI reporting to support accurate forecasting.

Key Requirements

  • •Bachelor’s Degree or Vocational Education in Business Administration, Sales, Marketing, or equivalent.
  • •Minimum 4 years of experience in account management, client relationship management, partner sales operations, sales operations, business development, or equivalent.
  • •Demonstrated ability to develop and execute annual customer account plans with commercial management support.
  • •Experience using CRM processes to manage opportunities and maintain accurate forecasting stage/category progression.
  • •Ability to analyze market and competitive dynamics and translate insights into improved sales strategies.
Experience:4+ yearsAccount managementClient relationship managementSales operations
Education:Bachelor's
Skills:Relationship managementMarket analysisStrategic planningCross-functional collaborationForecasting
Tech Stack:CRM

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn