Customer Success Manager

Atlassian
Amsterdam, United Kingdom, Netherlands
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Trusted advisory","Relationship building","Proactive customer engagement","Customer value orientation","Risk mitigation"]

Build trusted relationships with enterprise customers to drive value realization across the Atlassian customer lifecycle. Proactively manage post-sales engagement through customer Success Plans, QBRs, and strategic check-ins to improve adoption, expansion, and long-term growth. Use deep product expertise across multiple solutions to guide complex stakeholders and mitigate churn through early risk identification and escalation. Leverage data and CRM tools to deliver measurable outcomes.

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FursaFursa
Atlassian
Atlassian
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Build trusted relationships with enterprise customers to drive value realization across the Atlassian customer lifecycle. Proactively manage post-sales engagement through customer Success Plans, QBRs, and strategic check-ins to improve adoption, expansion, and long-term growth. Use deep product expertise across multiple solutions to guide complex stakeholders and mitigate churn through early risk identification and escalation. Leverage data and CRM tools to deliver measurable outcomes.
Location: Amsterdam, United Kingdom, Netherlands
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop trusted advisor relationships from C-Suite through global teams to ensure maximum value across the customer lifecycle.
  • •Collaborate to create Customer Success Plans, including regular check-ins, QBRs, and strategic planning sessions.
  • •Manage post-sales activity through relationship-building, product expertise, and execution.
  • •Drive early and sustained product adoption by engaging customers and applying best practices.
  • •Mitigate churn through early risk identification, intervention, escalation, and mitigation, and provide internal Voice of the Customer feedback.

Key Requirements

  • •Proven years in Customer Success or account management managing enterprise customers with a complex SaaS product portfolio.
  • •Comfortable translating processes within AI capabilities for enterprise customers.
  • •Establish a trusted advisor relationship with customer partners to guide outcomes.
  • •Use Success Plans to align goals with business strategy and define success metrics.
  • •Experience with Jira and Confluence end-user use cases, including demonstrating workflows and understanding configuration trade-offs.
Experience:SaaSEnterpriseAI transformation
Skills:Trusted advisoryRelationship buildingProactive customer engagementCustomer value orientationRisk mitigation
Languages:FrenchSpanishItalianGerman
Tech Stack:JiraConfluenceGainsightSalesforceTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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