Business Operations Lead

Headway
United States
Workplace: RemoteFull timeUSD 105,400 - 155,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Problem-solving","Analytical rigor","Independent execution","Communication","Cross-functional coordination"]

Lead cross-functional operational initiatives to scale Headway’s mental healthcare platform, turning ambiguous problems into structured analyses and actionable recommendations. Build and run scalable workflows and processes, using data tools to extract insights and validate assumptions. Plan and deliver initiatives end-to-end by defining objectives, timelines, and success metrics—driving accountability without formal authority while improving efficiency, reliability, and throughput.

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FursaFursa
Headway
Headway
14 hours ago

Business Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead cross-functional operational initiatives to scale Headway’s mental healthcare platform, turning ambiguous problems into structured analyses and actionable recommendations. Build and run scalable workflows and processes, using data tools to extract insights and validate assumptions. Plan and deliver initiatives end-to-end by defining objectives, timelines, and success metrics—driving accountability without formal authority while improving efficiency, reliability, and throughput.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Drive complex cross-functional initiatives that advance pod-level objectives, including identifying opportunities and dependencies and aligning stakeholders.
  • •Build and operate scalable 0→1 workflows and processes that improve efficiency, reliability, and throughput within the domain.
  • •Use data tools to extract insights, validate assumptions, and synthesize findings into clear recommendations.
  • •Plan, execute, and deliver initiatives end-to-end by setting objectives, timelines, and success metrics while driving accountability across functions.
  • •Design systems with scale in mind by anticipating bottlenecks and codifying learnings into playbooks and standards.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually

Key Requirements

  • •5+ years of experience in operational roles at high-growth companies; consulting, finance, or business operations background preferred.
  • •Ability to deconstruct complex problems into structured, testable components and work through ambiguity.
  • •Proficiency with AI and data tools (e.g., Looker, Excel, SQL, dashboards) to extract insights and streamline workflows.
  • •Experience designing systems with scale in mind, iterating based on feedback and codifying learnings into playbooks.
  • •Ability to coordinate resources and align priorities across teams through transparency, accountability, and clear communication.
Experience:5+ years
Skills:Problem-solvingAnalytical rigorIndependent executionCommunicationCross-functional coordination
Tech Stack:LookerExcelSQLDashboardsAI

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website