Senior Machine Learning Engineer, CX Intelligence

Coinbase
Rio de Janeiro
Workplace: RemoteFull timeBRL 455,500 - 455,500 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Mentoring","Cross-functional communication","Technical writing","Design review","Responsible AI governance"]

Build AI-powered conversational systems for Coinbase’s Help Center, chatbots, and agent workflows. Own a unified orchestration layer that coordinates vendor AI, internal multi-agent systems, and human participants to improve how millions of customers get help. Architect and deploy orchestration state/context/intent routing, develop production-grade Python ML services, lead end-to-end delivery for complex ML initiatives, and mentor engineers through design reviews and best-practice standards.

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FursaFursa
Coinbase
Coinbase
2 months ago

Senior Machine Learning Engineer, CX Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Build AI-powered conversational systems for Coinbase’s Help Center, chatbots, and agent workflows. Own a unified orchestration layer that coordinates vendor AI, internal multi-agent systems, and human participants to improve how millions of customers get help. Architect and deploy orchestration state/context/intent routing, develop production-grade Python ML services, lead end-to-end delivery for complex ML initiatives, and mentor engineers through design reviews and best-practice standards.
Location: Rio de Janeiro
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Architect and deploy an orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks.
  • •Build production-grade Python services connecting advanced ML/AI research to reliable, measurable customer-facing products.
  • •Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
  • •Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
  • •Mentor engineers on architectural integrity and modern AI/ML patterns, and conduct design reviews for security, scalability, and performance.

Pay and Benefits

Salary: BRL 455,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
  • •Hands-on expertise building with modern AI architectures (LLMs, deep learning) and generative AI frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
  • •Deep proficiency in Python with the ability to write clean, maintainable, highly-tested production code.
  • •Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
  • •Ability to write technical design documents and communicate ML system architectures to cross-functional stakeholders; responsible generative AI with human oversight.
Experience:5+ years
Skills:MentoringCross-functional communicationTechnical writingDesign reviewResponsible AI governance
Languages:English
Tech Stack:PythonLLMsDeep learningLangGraphLangSmithGoogle ADKVertex AIAWS Bedrock

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn