Global Payments Solutions Client Service Specialist

HSBC
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Analytical mindset","Time management","Adaptability"]

Support Global Payments Solutions (GPS) customers with liquidity and cash management service across Global Payments Solutions products. Own end-to-end case and query management, including opening daily cases, resolving inquiries for payment types and cash management services, monitoring case dashboards, and escalating material issues. Meet quality, productivity, and customer experience standards while protecting sensitive client and bank information and maintaining complete activity documentation.

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FursaFursa
HSBC
HSBC
2 days ago

Global Payments Solutions Client Service Specialist

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Last checked: 15 hours agoStatus: Live

Job Summary

Support Global Payments Solutions (GPS) customers with liquidity and cash management service across Global Payments Solutions products. Own end-to-end case and query management, including opening daily cases, resolving inquiries for payment types and cash management services, monitoring case dashboards, and escalating material issues. Meet quality, productivity, and customer experience standards while protecting sensitive client and bank information and maintaining complete activity documentation.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support liquidity and cash management queries for GPS customers, including Financial Institutions, Multi-National Corporations, and Local Corporates.
  • •Open and manage daily cases to track inquiries and drive resolution within agreed timelines.
  • •Resolve assigned cash management inquiries across payment types, commercial cards, statements, billing, reporting, receivables, and related services.
  • •Monitor active case dashboards, resolve identified issues, and escalate concerns to management when appropriate.
  • •Ensure quality, productivity, customer experience standards are met, and maintain complete activity documentation while protecting sensitive information.

Key Requirements

  • •Provide service support and manage inquiries end to end for GPS customers across cash management services.
  • •Resolve cash management inquiries for payment types including wire transfers, ACH, checks, RTP, commercial cards, statements, billing, reporting, and receivables.
  • •Maintain excellent working relationships with key internal and external stakeholders and provide clear, concise responses to client queries.
  • •Protect sensitive client and bank information by handling documents, computers, files, and confidential matters in line with policy.
  • •Demonstrate strong communication, interpersonal, analytical, time management, and organization skills in a fast-paced, changing environment.
Experience:International bankingTreasuryCash management
Skills:CommunicationInterpersonal skillsAnalytical mindsetTime managementAdaptability

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn