Customer Care Representative - Lower Sackville, NS (Halifax, Canada)

Sonova
Canada
Workplace: OnsiteFull timeCAD 20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Account reconciliation","Willingness to learn"]

Provide exceptional customer care for a hearing clinic in Lower Sackville by supporting clients in person, over the phone, and via email. Schedule appointments, maintain client accounts, and coordinate records with clinic professionals. Work with insurance companies to support third-party billing, and assist with basic cleanings and minor device repairs with training provided. Monday–Friday business hours, with opportunities for quarterly bonus and professional growth across the Connect Hearing network.

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FursaFursa
Sonova
Sonova
12 hours ago

Customer Care Representative - Lower Sackville, NS (Halifax, Canada)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide exceptional customer care for a hearing clinic in Lower Sackville by supporting clients in person, over the phone, and via email. Schedule appointments, maintain client accounts, and coordinate records with clinic professionals. Work with insurance companies to support third-party billing, and assist with basic cleanings and minor device repairs with training provided. Monday–Friday business hours, with opportunities for quarterly bonus and professional growth across the Connect Hearing network.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support successful third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).
Travel: Low travel

Pay and Benefits

Salary: CAD 20 - 23 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Provide strong customer service and communication to exceed client expectations in a fast-paced retail clinic environment.
  • •Schedule appointments and organize clinic files for hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Have experience with or interest in reconciling accounts receivable.
  • •Be available to travel to other clinics as needed.
Skills:CommunicationCustomer serviceRelationship buildingAccount reconciliationWillingness to learn

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website