Customer Care Professional with advanced English & French or German skills - Know Your Customer

American Express
Buenos Aires
Workplace: HybridPart timeFunction: Communications, PR & CommunitySkills: ["Multitasking","Communication","Relationship building","Resiliency","Problem-solving"]

Provide Relationship Care for KYC customer interactions by promptly and accurately responding to inquiries, evaluating and analyzing account information, and recommending tailored solutions. Manage KYC cases in a fast-paced, structured environment, using probing questions to identify issues and select the best resolution to drive brand advocacy. Document necessary account details, nurture customer relationships that create measurable customer value, and deliver results measured by quality, effectiveness, and efficiency.

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FursaFursa
American Express
American Express
4 days ago

Customer Care Professional with advanced English & French or German skills - Know Your Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide Relationship Care for KYC customer interactions by promptly and accurately responding to inquiries, evaluating and analyzing account information, and recommending tailored solutions. Manage KYC cases in a fast-paced, structured environment, using probing questions to identify issues and select the best resolution to drive brand advocacy. Document necessary account details, nurture customer relationships that create measurable customer value, and deliver results measured by quality, effectiveness, and efficiency.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Part time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver extraordinary customer care by managing KYC cases for customer accounts in a fast-paced, structured environment.
  • •Resolve product or service inquiries by asking probing questions, determining the cause, and selecting and articulating the best solution to drive brand advocacy.
  • •Grow and nurture customer relationships on each case that results in measurable customer value.
  • •Evaluate and analyze account information and recommend tailored solutions, including documenting necessary account information and offering custom solutions.
  • •Deliver results measured by quality, effectiveness, and efficiency in a metric-driven environment.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid ParentalRetirementLearning Budget

Key Requirements

  • •Fluency in advanced English for writing and speaking is required; French and/or German is desirable.
  • •Available Monday–Friday with flexibility to work between 2 PM and 8 PM.
  • •Demonstrated resiliency in a fast-paced, metric-driven environment with strong multitasking and navigation in a Windows environment.
  • •Customer service experience focused on building customer loyalty through listening, relationship building, and clear written and verbal communication.
  • •High school diploma or equivalent required; bachelor’s degree preferred.
Skills:MultitaskingCommunicationRelationship buildingResiliencyProblem-solving
Languages:EnglishFrenchGerman
Tech Stack:Windows

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn