Sales Support Specialist | 6 Month Contract

DeepL
Austin
Workplace: HybridTemporaryFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Service mindset","Ownership","Attention to detail","Calm under pressure","Excellent written and verbal communication"]

Provide first-line support to DeepL’s global sales organization by owning the Sales Operations support channel in Slack, resolving issues end to end, and helping sellers navigate Salesforce. Diagnose requests, investigate and fix data quality problems, and escalate to the right teams when needed across Operations, Salesforce Administration, and Finance. Build self-serve documentation and flag recurring issues, plus deliver extended support at quarter- and year-end.

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FursaFursa
DeepL
DeepL
2 days ago

Sales Support Specialist | 6 Month Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line support to DeepL’s global sales organization by owning the Sales Operations support channel in Slack, resolving issues end to end, and helping sellers navigate Salesforce. Diagnose requests, investigate and fix data quality problems, and escalate to the right teams when needed across Operations, Salesforce Administration, and Finance. Build self-serve documentation and flag recurring issues, plus deliver extended support at quarter- and year-end.
Location: Austin
Workplace: Hybrid
Employment Type: Temporary · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the Sales Operations support channel in Slack, answering sales team questions and keeping the queue moving.
  • •Handle requests end to end by diagnosing and fixing issues, and pulling in the right stakeholders (Operations, Salesforce Administration, Finance) when needed.
  • •Help sellers navigate Salesforce, including opportunities, quotes, accounts, and the sales process.
  • •Investigate and correct data quality issues that could block deals.
  • •Build documentation and guides so sellers can self-serve, and flag recurring issues for root-cause resolution.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •2-4 years of experience in sales support, sales operations, revenue operations, or CRM administration.
  • •Working knowledge of Salesforce (or a comparable CRM) and understanding of how sales processes run.
  • •A genuine service mindset with clear boundaries, helping sellers solve issues and showing them how to do it themselves.
  • •Ownership mindset—drive requests to resolution.
  • •Exposure to billing systems (ChargeBee, Zuora, or similar) and how they connect to a CRM.
Experience:2-4 years
Skills:Service mindsetOwnershipAttention to detailCalm under pressureExcellent written and verbal communication
Languages:English
Tech Stack:SalesforceSalesforce AdministrationSlackChargeBeeZuoraCRM

Company Brief

DeepL
DeepL builds Language AI products (DeepL Translator, DeepL Write, APIs and enterprise solutions) that provide high-accuracy translations and writing assistance to businesses and individuals, focusing on privacy, security and enterprise deployment.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Cologne, Germany
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor