Client Services Executive

Serve as the primary point of contact for Ebury Mass Payments (EMP) clients, delivering day-to-day service and late-stage post-sales support. Troubleshoot online platform queries, support currency trade execution, and investigate payment/banking issues. Manage client accounts, monitor progress, and communicate updates clearly. Prepare reports, proposals, demonstrations, and training, while using deep knowledge of Ebury’s global currency suite to identify upsell and cross-sell opportunities.