2 days ago

Technical Product Specialist (TPS) - Performance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Help resolve advertising delivery performance issues by investigating tickets and analyzing customer feedback and data. You’ll troubleshoot campaign symptoms, track key performance metrics (spend, CPA, ROAS, CVR, CTR), build support enablement materials (runbooks/SOPs), and maintain dashboards. Acting as a bridge between advertisers and internal teams, you’ll translate findings into structured inputs for Product and Engineering to improve resolution and launch new features.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Investigate technical and product issues raised by internal stakeholders and advertisers via ticketing systems, focusing on campaign delivery and performance symptoms.
•Support the launch and adoption of new advertising products and features by creating support resources, troubleshooting guides, and enablement materials.
•Review ticket quality, categorize issues, and drive knowledge management and support process improvements across regional and global teams.
•Extract qualitative and quantitative feedback from ticketing systems and data platforms, then organize issues by type, customer scale, impact scope, and resolution priority.
•Translate advertiser pain points into structured, actionable inputs for Product and Engineering, including reproduction conditions, affected scope, metric evidence, and suggested priority.

Key Requirements

•Understand the end-to-end ad flow from creation and review through delivery, spend, conversion, and attribution, including where anomalies can occur.
•Distinguish advertiser setup issues, product policy changes, data delay, system incidents, and market fluctuations.
•Use time-series comparison, segmentation, funnel breakdown, and WoW/DoD movement to identify performance anomalies.
•Track key metrics such as spend, impressions, clicks, conversions, CPA, CVR, CTR, and budget utilization.
•Provide Product and Engineering with clear reproduction conditions, affected scope, metric evidence, and prioritization rationale.

Experience:2-5 years

Skills:Structured problem-solvingCross-functional communication

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Technical Product Specialist (TPS) - Performance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Investigate technical and product issues raised by internal stakeholders and advertisers via ticketing systems, focusing on campaign delivery and performance symptoms.
•Support the launch and adoption of new advertising products and features by creating support resources, troubleshooting guides, and enablement materials.
•Review ticket quality, categorize issues, and drive knowledge management and support process improvements across regional and global teams.
•Extract qualitative and quantitative feedback from ticketing systems and data platforms, then organize issues by type, customer scale, impact scope, and resolution priority.
•Translate advertiser pain points into structured, actionable inputs for Product and Engineering, including reproduction conditions, affected scope, metric evidence, and suggested priority.

Key Requirements

•Understand the end-to-end ad flow from creation and review through delivery, spend, conversion, and attribution, including where anomalies can occur.
•Distinguish advertiser setup issues, product policy changes, data delay, system incidents, and market fluctuations.
•Use time-series comparison, segmentation, funnel breakdown, and WoW/DoD movement to identify performance anomalies.
•Track key metrics such as spend, impressions, clicks, conversions, CPA, CVR, CTR, and budget utilization.
•Provide Product and Engineering with clear reproduction conditions, affected scope, metric evidence, and prioritization rationale.

Experience:2-5 years

Skills:Structured problem-solvingCross-functional communication

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn