Quality & Product Insights Specialist - Advertisement Team

TikTok
San Jose
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 3+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Collaboration","Communication","Stakeholder management"]

Design and scale troubleshooting and operational quality frameworks for TikTok’s advertising products within Monetization Product Operations. Partner with Product Management, Engineering, Technical Product Support, and QA to standardize ticket prioritization and workflows, analyze operational data for root causes, and translate insights into product roadmap recommendations. Drive automation through diagnostic decision trees and AI-powered troubleshooting capabilities, continuously improving efficiency, resolution time, and the advertiser experience.

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FursaFursa
TikTok
TikTok
1 day ago

Quality & Product Insights Specialist - Advertisement Team

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Last checked: 12 hours agoStatus: Live

Job Summary

Design and scale troubleshooting and operational quality frameworks for TikTok’s advertising products within Monetization Product Operations. Partner with Product Management, Engineering, Technical Product Support, and QA to standardize ticket prioritization and workflows, analyze operational data for root causes, and translate insights into product roadmap recommendations. Drive automation through diagnostic decision trees and AI-powered troubleshooting capabilities, continuously improving efficiency, resolution time, and the advertiser experience.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Define, document, and continuously improve standardized troubleshooting frameworks for TikTok’s advertising products, including issue classifications and root-cause definitions.
  • •Work with Technical Product Support and QA to establish ticket prioritization standards, routing mechanisms, and operational workflows.
  • •Analyze operational data and support tickets to identify recurring issues, uncover systemic root causes, and provide recommendations for roadmap and engineering improvements.
  • •Develop diagnostic decision trees and drive automation initiatives, including AI-powered operational solutions to improve scalability.
  • •Partner across Product Management, Engineering, TPS, QA, and Algorithm teams by aligning on priorities and driving execution, while monitoring performance and feedback for continuous improvement.

Key Requirements

  • •Bachelor's degree in Computer Science, Statistics, Mathematics, Business, Operations, or related field, or equivalent practical experience.
  • •3+ years of experience in Product Operations, Product Management, Business Operations, Technical Operations, or related roles.
  • •Experience driving cross-functional initiatives involving Product Management, Engineering, Technical Support, and Operations teams.
  • •Strong analytical and problem-solving skills, including conducting root cause analysis and using data to drive product or operational improvements.
  • •Experience with ticketing platforms such as Zendesk or Jira and understanding ticket workflows and operational metrics.
Experience:3+ yearsDigital advertisingSaaSTechnology platformsAI
Education:Bachelor's
Skills:AnalyticalProblem-solvingCollaborationCommunicationStakeholder management
Languages:ChineseEnglish
Tech Stack:ZendeskJiraAsanaTrelloAIAutomationDecision treesMachine learning

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn