BMC

2 weeks ago

Senior Control-M Customer Success Manager - Mexico or Brazil

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the post-sale customer experience by driving solution adoption, benefits realization, and measurable customer outcomes. Build and maintain strong relationships with key stakeholders, develop Customer Success Plans with KPIs, and mitigate risks to customer and BMC objectives. Lead advocacy by leveraging customer success stories, coordinate cross-functional execution across the BMC ecosystem, and use Gainsight plus customer feedback to inform product improvements and sales growth opportunities.

Location: Mexico City, Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive post-sale customer experience focused on solution adoption, realization of benefits, and success objectives.
•Develop Customer Success Plans (CSPs) with customer goals, success metrics/KPIs, and how BMC solutions enable outcomes.
•Advocate BMC best practices to encourage and enable solution adoption and value realization.
•Identify, publicize, and mitigate risks to customer and BMC objectives; communicate plans to stakeholders.
•Collect customer feedback and use Gainsight and customer data to identify trends, opportunities, and inputs to product roadmaps, and communicate business leads for Sales.

Travel: Low travel

Pay and Benefits

Salary: 825,000 - 1,375,000

Key Requirements

•Minimum 3 years of experience working with BMC-like solutions and customers in a Customer Success Manager or Service Delivery Management role.
•Strong customer success and/or service delivery management skills.
•Excellent organizational and time/stakeholder/ecosystem management abilities.
•Ability to resolve complex problems with commercial awareness.
•Knowledge of at least one BMC solution (preferred) and relevant certifications such as ITIL v4 (preferred) or SP certification (preferred).

Experience:3+ yearsCustomer successService deliveryEnterprise softwareSaaS

Skills:Organizational skillsTime managementStakeholder managementEcosystem managementProblem-solving

Certifications:ITIL v4SP certification

Languages:EnglishSpanishPortuguese

Tech Stack:GainsightControl-MBMC solutions

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC