Senior Control-M Customer Success Manager - Mexico or Brazil

BMC
Mexico City, Brazil
Workplace: HybridFull time825,000 - 1,375,000Function: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Organizational skills","Time management","Stakeholder management","Ecosystem management","Problem-solving"]

Own the post-sale customer experience by driving solution adoption, benefits realization, and measurable customer outcomes. Build and maintain strong relationships with key stakeholders, develop Customer Success Plans with KPIs, and mitigate risks to customer and BMC objectives. Lead advocacy by leveraging customer success stories, coordinate cross-functional execution across the BMC ecosystem, and use Gainsight plus customer feedback to inform product improvements and sales growth opportunities.

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BMC
BMC
2 months ago

Senior Control-M Customer Success Manager - Mexico or Brazil

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-sale customer experience by driving solution adoption, benefits realization, and measurable customer outcomes. Build and maintain strong relationships with key stakeholders, develop Customer Success Plans with KPIs, and mitigate risks to customer and BMC objectives. Lead advocacy by leveraging customer success stories, coordinate cross-functional execution across the BMC ecosystem, and use Gainsight plus customer feedback to inform product improvements and sales growth opportunities.
Location: Mexico City, Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive post-sale customer experience focused on solution adoption, realization of benefits, and success objectives.
  • •Develop Customer Success Plans (CSPs) with customer goals, success metrics/KPIs, and how BMC solutions enable outcomes.
  • •Advocate BMC best practices to encourage and enable solution adoption and value realization.
  • •Identify, publicize, and mitigate risks to customer and BMC objectives; communicate plans to stakeholders.
  • •Collect customer feedback and use Gainsight and customer data to identify trends, opportunities, and inputs to product roadmaps, and communicate business leads for Sales.
Travel: Low travel

Pay and Benefits

Salary: 825,000 - 1,375,000

Key Requirements

  • •Minimum 3 years of experience working with BMC-like solutions and customers in a Customer Success Manager or Service Delivery Management role.
  • •Strong customer success and/or service delivery management skills.
  • •Excellent organizational and time/stakeholder/ecosystem management abilities.
  • •Ability to resolve complex problems with commercial awareness.
  • •Knowledge of at least one BMC solution (preferred) and relevant certifications such as ITIL v4 (preferred) or SP certification (preferred).
Experience:3+ yearsCustomer successService deliveryEnterprise softwareSaaS
Skills:Organizational skillsTime managementStakeholder managementEcosystem managementProblem-solving
Certifications:ITIL v4SP certification
Languages:EnglishSpanishPortuguese
Tech Stack:GainsightControl-MBMC solutions

Company Brief

BMC
Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Houston, United States
Founded: 1980
WebsiteLinkedIn