Supervisor Region Operations

Lumen
United States
Workplace: OnsiteFull timeUSD 84,629 - 112,838 annuallyFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Training","Coaching","Customer focus","Problem-solving"]

Supervise technicians across outside and inside plant network services, ensuring installation and maintenance of residential, business, and central office communications. Serve as the primary liaison between CenturyLink and contractors to resolve construction and maintenance issues. Lead training, coaching, safety, expense control, and quality standards while managing attendance and performance. Represent the company with customers and governmental agencies and collaborate with union partners to drive continuous improvement and profitable service delivery.

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FursaFursa
Lumen
Lumen
1 day ago

Supervisor Region Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Supervise technicians across outside and inside plant network services, ensuring installation and maintenance of residential, business, and central office communications. Serve as the primary liaison between CenturyLink and contractors to resolve construction and maintenance issues. Lead training, coaching, safety, expense control, and quality standards while managing attendance and performance. Represent the company with customers and governmental agencies and collaborate with union partners to drive continuous improvement and profitable service delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage daily operations of outside and inside plant network services and technicians, including installation and maintenance for residential, business, and central office communications.
  • •Serve as the single point of contact between CenturyLink and contractors to resolve issues during construction and maintenance.
  • •Lead training, coaching, and development focused on new processes, quality standards, customer contact, safety, expense control, and technical skills.
  • •Lead a team of technicians to meet attendance and performance standards and drive continuous improvement.
  • •Represent CenturyLink with customers and governmental agencies and collaborate with the union to maintain productive working relationships.

Pay and Benefits

Salary: USD 84,629 - 112,838 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •4+ years of experience managing teams in a telecom technical environment.
  • •Strong employee development experience, including training, coaching, and mentoring in a union environment.
  • •Computer skills including Excel, email, Word, and legacy systems.
  • •Working knowledge of installation and maintenance of residential and business services and related local network processes.
  • •Working knowledge of splicing and the telecommunications construction process and contractor relations.
Experience:4+ yearsTelecom
Education:Bachelor's
Skills:LeadershipTrainingCoachingCustomer focusProblem-solving
Tech Stack:ExcelEmailWordLegacy systemsSplicingPOTSHSI

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn