Technical Account Manager

Fortinet
Germany
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Interpersonal skills","Troubleshooting","Customer management"]

Build long-term trusted relationships with key enterprise customers as a primary technical advisor. Develop customer business and technical understanding to deliver tailored guidance and best-practice recommendations that keep mission-critical environments healthy. Run advanced troubleshooting across Fortinet security products, reproduce issues in lab environments, manage incident communications to closure, and report software/hardware issues to R&D with follow-up.

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Fortinet
Fortinet
1 day ago

Technical Account Manager

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Last checked: 12 minutes agoStatus: Live

Job Summary

Build long-term trusted relationships with key enterprise customers as a primary technical advisor. Develop customer business and technical understanding to deliver tailored guidance and best-practice recommendations that keep mission-critical environments healthy. Run advanced troubleshooting across Fortinet security products, reproduce issues in lab environments, manage incident communications to closure, and report software/hardware issues to R&D with follow-up.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop deep understanding of customer business and technical needs to provide tailored technical information, guidance, and support.
  • •Serve as a trusted advisor by proactively recommending technical best practices to improve the customer experience.
  • •Perform advanced troubleshooting across Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
  • •Take ownership of customer incidents to drive timely resolutions and manage communications/expectations until closure.
  • •Run service reporting and report software/hardware issues to the R&D department with follow-up.

Key Requirements

  • •Minimum of 6 years of experience in a technical support or post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent experience.
  • •Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.
  • •Hands-on experience with security products and technologies such as firewalls, IDS/IPS, DDoS, VPN, and Web application Firewall.
  • •Fortinet certification FCP, FCSS, or FCX (distinct advantage) or similar certification.
Experience:6+ yearsNetwork securityEnterprise IT
Education:Bachelor's in Computer Science, Software Engineering or related field
Skills:CommunicationProblem-solvingInterpersonal skillsTroubleshootingCustomer management
Certifications:FCPFCSSFCX
Languages:GermanEnglish
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application FirewallFortinet

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn