Technical Account Manager

Mark43
Manchester
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Analytical thinking","Problem-solving","Customer advocacy","Relationship building"]

Own the customer success and engagement program for UK accounts, ensuring satisfaction and health through flexible, customer-first solutions. You’ll assist public safety agencies with technical implementation, troubleshooting, and adoption, while analyzing customer technical landscapes to recommend services like interfaces, migrations, and analytics. Partner across Services, Customer Experience, Sales, Product, and Engineering to resolve issues, align on timelines, track account metrics, and continuously improve the customer experience.

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Mark43
Mark43
3 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer success and engagement program for UK accounts, ensuring satisfaction and health through flexible, customer-first solutions. You’ll assist public safety agencies with technical implementation, troubleshooting, and adoption, while analyzing customer technical landscapes to recommend services like interfaces, migrations, and analytics. Partner across Services, Customer Experience, Sales, Product, and Engineering to resolve issues, align on timelines, track account metrics, and continuously improve the customer experience.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support the implementation and troubleshooting of technical services for public safety agencies in the UK.
  • •Analyze customers’ technical landscapes, processes, and policies to recommend solutions such as interfaces, migrations, and analytics.
  • •Act as a customer advocate by collaborating with Services, Customer Experience, Product, and Engineering to resolve pain points and drive improvements.
  • •Deliver technical and product expertise to support sales, align on customer implementation timelines, and build long-term relationships.
  • •Track and report account metrics and guide stakeholders through requirements gathering, solutioning, documentation, configuration/mapping, and UAT.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeaveIncome ProtectionPensionGym MembershipLearning BudgetHome OfficePaid Sabbatical

Key Requirements

  • •At least 5 years of technical account management experience in an enterprise software company.
  • •Experience managing complex accounts, particularly in government sector environments.
  • •Strong technical support skills across pre- and post-sales, including handling product queries and training customers.
  • •Technical expertise in digital technologies, SaaS, and front-end development, with the ability to explain concepts to non-technical audiences.
  • •Excellent communication, analytical, and problem-solving skills with strategic recommendations to address customer needs.
Experience:5+ yearsEnterprise softwareGovernmentSaaSCustomer success
Skills:CommunicationAnalytical thinkingProblem-solvingCustomer advocacyRelationship building
Languages:En
Tech Stack:SaaSFront-end development

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Non-Police Personnel Vetting (NPPV) up to level 3

Company Brief

Mark43
Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn