Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a premium, customized technical support experience for a defined group of named Braze customers within the Recurring Services team. You’ll be the main technical advocate, collaborate closely with Customer Success and Onboarding teams, drive feature adoption, and help customers overcome technical barriers to maximize Braze platform value.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and take ultimate responsibility for your named customer’s technical needs and inquiries related to platform integration, performance, and troubleshooting, including partner implementations.
•Be the main technical contact and trusted advisor for your customers at Braze, covering all things technical.
•Partner with Customer Success and Recurring Services to lead technical escalations and inquiries, ensuring excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers to drive feature adoption and execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests, and collaborate with Braze partners in the customer tech stack.

Key Requirements

•Bachelor’s degree from a 4-year college or university (or equivalent experience)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years in account management
•Excellent written and verbal communication with strong follow-up skills and a client-focused mindset
•Thrives in a highly collaborative role and contributes effectively in cross-team initiatives
•Strong analytical skills for diagnosing technical issues and handling time-sensitive customer cases

Experience:3-6 yearsSaaSCustomer success

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAttention to detailTime management

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowSightSalesforceZendesk

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and take ultimate responsibility for your named customer’s technical needs and inquiries related to platform integration, performance, and troubleshooting, including partner implementations.
•Be the main technical contact and trusted advisor for your customers at Braze, covering all things technical.
•Partner with Customer Success and Recurring Services to lead technical escalations and inquiries, ensuring excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers to drive feature adoption and execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests, and collaborate with Braze partners in the customer tech stack.

Key Requirements

•Bachelor’s degree from a 4-year college or university (or equivalent experience)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years in account management
•Excellent written and verbal communication with strong follow-up skills and a client-focused mindset
•Thrives in a highly collaborative role and contributes effectively in cross-team initiatives
•Strong analytical skills for diagnosing technical issues and handling time-sensitive customer cases

Experience:3-6 yearsSaaSCustomer success

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAttention to detailTime management

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowSightSalesforceZendesk

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn