HSBC

3 days ago

Client Service Manager (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Manage service support for high-value Global Liquidity and Cash Management clients, ensuring expectations are exceeded and issues are resolved quickly. Serve as a GLCM consultant for a dedicated portfolio, investigating day-to-day cash management enquiries across wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, and receivables. Track and resolve cases within timelines, escalate material concerns, and coordinate with Sales, Relationship Management, Product, Implementations, and Operations to deliver an end-to-end customer journey.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver client service excellence by managing risks and issues.
•Act as a GLCM consultant for a dedicated portfolio and resolve cash management enquiries (wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, and receivables such as Lockbox).
•Open and manage daily cases to track enquiries through resolution within agreed timelines.
•Handle client escalations by engaging senior management and functional partners for quick resolution.
•Maintain client relationships, document activity for performance tracking, and drive end-to-end customer journey ownership.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3–5 years’ experience in financial services or the customer service industry, with global cash management experience preferred.
•Bachelor’s degree in business or related field, or equivalent work experience.
•Preferred: knowledge of industry standards for cash management products and services.
•Preferred: experience with or knowledge of local regulatory requirements related to Anti-Money Laundering (AML) and/or Sanctions Compliance.
•Strong analytical, problem-solving, and technical skills, plus excellent communication and interpersonal abilities.

Experience:3-5 yearsFinancial servicesCustomer serviceCash management

Education:Bachelor's in business

Skills:Time managementPlanningOrganizational skillsInterpersonal skillsCommunication

Tech Stack:Microsoft WordOutlookExcel

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Client Service Manager (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver client service excellence by managing risks and issues.
•Act as a GLCM consultant for a dedicated portfolio and resolve cash management enquiries (wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, and receivables such as Lockbox).
•Open and manage daily cases to track enquiries through resolution within agreed timelines.
•Handle client escalations by engaging senior management and functional partners for quick resolution.
•Maintain client relationships, document activity for performance tracking, and drive end-to-end customer journey ownership.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3–5 years’ experience in financial services or the customer service industry, with global cash management experience preferred.
•Bachelor’s degree in business or related field, or equivalent work experience.
•Preferred: knowledge of industry standards for cash management products and services.
•Preferred: experience with or knowledge of local regulatory requirements related to Anti-Money Laundering (AML) and/or Sanctions Compliance.
•Strong analytical, problem-solving, and technical skills, plus excellent communication and interpersonal abilities.

Experience:3-5 yearsFinancial servicesCustomer serviceCash management

Education:Bachelor's in business

Skills:Time managementPlanningOrganizational skillsInterpersonal skillsCommunication

Tech Stack:Microsoft WordOutlookExcel

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn