P2P Partner Operations Lead

OKX
Singapore, Hong Kong
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Data-driven decision-making","Leadership","Frontline execution","Partner management","Analysis"]

Own and grow the P2P liquidity provider programme, leading a team of account managers to improve partner satisfaction, retention, and marketplace depth. Monitor coverage and operational performance across markets, build data-driven growth and retention funnels, and use recurring analysis to steer decisions. Partner with user risk to support high-risk user profiling and dispute reduction, contributing to marketplace health and user quality.

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FursaFursa
OKX
OKX
1 month ago

P2P Partner Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own and grow the P2P liquidity provider programme, leading a team of account managers to improve partner satisfaction, retention, and marketplace depth. Monitor coverage and operational performance across markets, build data-driven growth and retention funnels, and use recurring analysis to steer decisions. Partner with user risk to support high-risk user profiling and dispute reduction, contributing to marketplace health and user quality.
Location: Singapore, Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the P2P liquidity provider programme.
  • •Monitor marketplace depth and coverage, improving partner satisfaction and retention.
  • •Lead and grow a team of account managers, setting direction and raising the operating bar.
  • •Manage the liquidity-provider programme, tiering frameworks, account management, and retention.
  • •Lead the growth strategy and retention funnel with data, building funnels and producing recurring analysis; collaborate with user risk on high-risk profiling and dispute reduction.

Pay and Benefits

Perks:Learning BudgetMeal AllowanceHealth InsuranceWellness Stipend

Key Requirements

  • •7+ years in growth, account management, or relationship management for high-value users/clients, including team leadership and managing partner programmes at scale.
  • •Multi-market experience managing high-volume client or partner relationships and improving partner engagement and service quality.
  • •Strong data and funnel fluency: owns metrics, runs analysis, and steers decisions from data.
  • •High-energy operator who works on the frontline and can build from 0 to 1, pushing into harder markets.
  • •Working proficiency in English; at least one role requires working proficiency in Mandarin for Greater China coverage.
Experience:7+ yearsCryptoPaymentsFintechMarketplacesPeer-to-peerP2P
Skills:Data-driven decision-makingLeadershipFrontline executionPartner managementAnalysis
Languages:EnglishMandarin

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn