Customer Reliability Engineer, Hypershield (remote)
Cisco
San Jose, California
Workplace: RemoteFull timeUSD 158,200 - 200,700 annuallyFunction: Data Analytics & Business IntelligenceExperience: 6+ yearsEducation: bachelorsSkills: ["Methodical diagnosis","Composure under incident pressure","Troubleshooting","Customer-facing communication","Incident remediation"]Own and resolve Hypershield break/fix and reliability cases escalated from Cisco TAC for Cisco Nexus N9300 Smart Switches. Diagnose complex production failures across a layered architecture—switching/forwarding, security services/enforcement, and the on-premises Kubernetes controller that manages security policy. Localize faults, reproduce issues, drive fixes with engineering, and convert recurring cases into runbooks, diagnostics, knowledge-base updates, and monitoring tooling as the installed base grows.
