ER Advisor

Serco
United Kingdom
Workplace: HybridFull timeGBP 31,000+ annuallyFunction: People, HR & TalentSkills: ["Communication","Confidentiality","Self-motivation","Time management","Professionalism"]

Act as the first point of contact for employee relations (ER) queries, providing timely, high-quality HR guidance to people managers and employees. Manage end-to-end ER cases across the employee lifecycle (e.g., disciplinary, performance, grievance, absence management), ensuring accurate updates in the People Services case management system and proper documentation. Advise on employment law alignment, handle sensitive data responsibly, and escalate or reassign complex cases to ER Case Managers for rapid resolution.

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FursaFursa
Serco
Serco
23 hours ago

ER Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Act as the first point of contact for employee relations (ER) queries, providing timely, high-quality HR guidance to people managers and employees. Manage end-to-end ER cases across the employee lifecycle (e.g., disciplinary, performance, grievance, absence management), ensuring accurate updates in the People Services case management system and proper documentation. Advise on employment law alignment, handle sensitive data responsibly, and escalate or reassign complex cases to ER Case Managers for rapid resolution.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: People, HR & Talent

Key Responsibilities

  • •Provide ER guidance as a first point of contact for employee relations inquiries and ensure high service excellence.
  • •Support people managers with HR issues across the employee lifecycle and ensure guidance aligns with policies and legislation.
  • •Manage end-to-end employee relations cases and ensure timely closure for matters such as disciplinary, performance, grievance, and absence management.
  • •Accurately log activities on the People Services case management system and store required documents in employee files.
  • •Handle sensitive data in line with data protection legislation and reassign/ escalate complex cases to ER Case Managers or the management team.

Pay and Benefits

Salary: GBP 31,000 annually
Perks:PensionEmployee AssistanceCash Plans

Key Requirements

  • •GCSEs in Maths and English grade A-C (or equivalent).
  • •Demonstrable experience in employee relations within a customer service environment.
  • •CIPD desirable (not essential).
  • •Excellent communication skills, with flexibility, friendliness, and strong self-motivation/initiative.
  • •Strong time-management ability to handle a heavy workload and meet deadlines.
Skills:CommunicationConfidentialitySelf-motivationTime managementProfessionalism
Tech Stack:MS OfficeWordExcelOutlookPeople Services

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn