Provider Relations Representative

General Dynamics
United States
Workplace: RemoteFull timeUSD 22.97 - 31.07 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Facilitation","Relationship management","Conflict resolution","Analytical thinking","Process improvement","Data-driven decision-making"]

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Manage provider onboarding, education, and issue resolution across claims, credentialing, EFT, enrollment, and portal support. Track provider sentiment and success metrics (satisfaction, first-contact resolution, SLAs, case aging), deliver targeted training, coordinate cross-functional operational support, and maintain audit-ready documentation and dashboards to drive continuous improvement.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Provider Relations Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the frontline liaison between the World Trade Center Health Program and participating healthcare providers. Manage provider onboarding, education, and issue resolution across claims, credentialing, EFT, enrollment, and portal support. Track provider sentiment and success metrics (satisfaction, first-contact resolution, SLAs, case aging), deliver targeted training, coordinate cross-functional operational support, and maintain audit-ready documentation and dashboards to drive continuous improvement.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned providers, conducting regular touchpoints and executive-level check-ins/QBRs as needed.
  • •Coordinate end-to-end provider onboarding, including portal registration, EFT setup, credentialing handoffs, and participation activation timelines.
  • •Deliver provider training and communications (webinars, welcome packets, job aids) and maintain an up-to-date library of FAQs and reference materials.
  • •Triage, escalate, and resolve provider issues across claims, credentialing, EFT, enrollment, and portal access, including root-cause analysis and corrective action tracking.
  • •Partner with internal teams (Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT) and maintain dashboards/logs for satisfaction, resolution, onboarding timeliness, and SLA compliance.

Pay and Benefits

Salary: USD 22.97 - 31.07 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of experience in provider relations/provider services or health plan operations, including onboarding, education, and escalation/issue resolution.
  • •Strong communication, presentation, facilitation, and relationship-management skills.
  • •Proficiency with provider portals and CRM/case management tools, with solid Excel/Sheets capability.
  • •Proven ability to manage multiple priorities, meet SLAs, and produce clear documentation.
  • •Bachelor’s degree preferred.
Experience:3+ yearsHealth plan operationsProvider relationsHealthcare
Education:Bachelor's
Skills:CommunicationPresentationFacilitationRelationship managementConflict resolutionAnalytical thinkingProcess improvementData-driven decision-making
Tech Stack:CRMCase managementProvider portalExcelSheetsEFTEDIVirtual meeting tools

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn