Clinical Support Lead

Serco
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Quality assurance","Communication","Adaptability"]

Provide extensive clinical support and guidance to Functional Assessors within the PIP Functional Assessment community. Lead day-to-day assurance and compliance aligned to DWP guidelines, support productivity and audit targets, and deliver timely bespoke support plans using MI and root cause analysis. Collaborate with Team Managers, coaches, and auditors, support returning and graduating assessors through approvals and training, and ensure CPD modules and progression monitoring are in place.

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FursaFursa
Serco
Serco
23 hours ago

Clinical Support Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide extensive clinical support and guidance to Functional Assessors within the PIP Functional Assessment community. Lead day-to-day assurance and compliance aligned to DWP guidelines, support productivity and audit targets, and deliver timely bespoke support plans using MI and root cause analysis. Collaborate with Team Managers, coaches, and auditors, support returning and graduating assessors through approvals and training, and ensure CPD modules and progression monitoring are in place.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide clinical support and guidance to Functional Assessors while acting as a role model for excellence and quality.
  • •Drive clinical and operational Target Performance Levels by working with Team Managers on performance and customer experience.
  • •Complete assurance checks and ensure compliance with DWP guidelines, identifying trends and enabling supportive interventions.
  • •Deliver productivity, assessment, audit, and assurance targets, including root cause analysis and bespoke support planning.
  • •Support assessor progression, including returning/graduating assessors, succession planning, and supporting clearance, closures, and major omissions.
Travel: Low travel

Pay and Benefits

Perks:Pension SchemeLife InsurancePaid Leave

Key Requirements

  • •Demonstrate strong clinical practice consistency and quality, including producing consistent reports and completing required assessments.
  • •Act as a positive role model and lead Functional Assessors through ongoing clinical professional development and CPD modules.
  • •Ensure compliance of Functional Analysts with DWP guidelines via regular assurance checks and use the CSL handbook processes.
  • •Use MI and other information to perform root cause analysis and provide timely, bespoke support plans and reviews.
  • •Support assessor progression, including approvals, clearance, and revalidation/sign-off processes.
Skills:LeadershipCoachingQuality assuranceCommunicationAdaptability

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn