2 days ago

TikTok Shop - GTL Logistics - Quality Assurance Associate - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support the implementation and continuous improvement of operational quality standards across express logistics operations. Monitor KPI and service performance metrics, identify gaps via root-cause analysis, and drive corrective and preventive actions (CAPA). Conduct operational audits and quality checks across hubs, prepare dashboards and management reports, and escalate critical issues. Partner with operations leaders to improve process compliance and build a stronger quality culture through training and coaching.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Support the design, implementation, and continuous enhancement of operational quality frameworks, SOPs, service standards, and quality control processes.
•Identify operational gaps, inefficiencies, and recurring issues using root cause analysis, and implement CAPA plans to improve performance.
•Track and analyze operational KPIs, quality metrics, and service performance indicators to ensure compliance with standards and targets.
•Perform operational audits, process observations, and quality checks across hubs and operational sites to ensure adherence and execution excellence.
•Prepare quality reports and performance dashboards with actionable recommendations; escalate critical operational issues on time and partner with stakeholders to implement action plans.

Key Requirements

•Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
•Minimum 3 years of experience in Operations Excellence, Quality Assurance, Process Improvement, Logistics Operations, or related work.
•Strong analytical and problem-solving skills with experience in root cause analysis and CAPA methodologies.
•Proficiency in data analysis and reporting tools such as Excel, Power BI, Tableau, or similar.
•Experience conducting operational audits, quality assessments, and process reviews.

Experience:LogisticsE-commerceOperations excellence

Education:Bachelor's in Industrial Engineering, Supply Chain Management, Logistics, Business Administration (or related field)

Skills:AnalyticalProblem-solvingStakeholder managementCommunicationProject management

Tech Stack:ExcelPower BITableau

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - GTL Logistics - Quality Assurance Associate - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Support the design, implementation, and continuous enhancement of operational quality frameworks, SOPs, service standards, and quality control processes.
•Identify operational gaps, inefficiencies, and recurring issues using root cause analysis, and implement CAPA plans to improve performance.
•Track and analyze operational KPIs, quality metrics, and service performance indicators to ensure compliance with standards and targets.
•Perform operational audits, process observations, and quality checks across hubs and operational sites to ensure adherence and execution excellence.
•Prepare quality reports and performance dashboards with actionable recommendations; escalate critical operational issues on time and partner with stakeholders to implement action plans.

Key Requirements

•Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
•Minimum 3 years of experience in Operations Excellence, Quality Assurance, Process Improvement, Logistics Operations, or related work.
•Strong analytical and problem-solving skills with experience in root cause analysis and CAPA methodologies.
•Proficiency in data analysis and reporting tools such as Excel, Power BI, Tableau, or similar.
•Experience conducting operational audits, quality assessments, and process reviews.

Experience:LogisticsE-commerceOperations excellence

Education:Bachelor's in Industrial Engineering, Supply Chain Management, Logistics, Business Administration (or related field)

Skills:AnalyticalProblem-solvingStakeholder managementCommunicationProject management

Tech Stack:ExcelPower BITableau

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn