Principal Solutions Delivery Manager

Zip
San Francisco, New York
Workplace: HybridFull timeUSD 212,500 - 262,500 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Leadership","Mentorship","Communication","Negotiation","Conflict resolution"]

Lead enterprise implementations as the strategic executive sponsor for Zip’s largest, most complex deployments. Own implementation success for global, multi-entity initiatives with multi-ERP integrations and complex change management. Re-architect scalable delivery methodologies and governance playbooks, then act as a player-coach to mentor Solutions Architects and Implementation Managers. Partner with Sales, Product, Engineering, and Customer Success to turn implementation learnings into roadmap and pre-sales improvements while maintaining rigorous quality and governance standards.

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Zip
Zip
1 month ago

Principal Solutions Delivery Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead enterprise implementations as the strategic executive sponsor for Zip’s largest, most complex deployments. Own implementation success for global, multi-entity initiatives with multi-ERP integrations and complex change management. Re-architect scalable delivery methodologies and governance playbooks, then act as a player-coach to mentor Solutions Architects and Implementation Managers. Partner with Sales, Product, Engineering, and Customer Success to turn implementation learnings into roadmap and pre-sales improvements while maintaining rigorous quality and governance standards.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Serve as Executive Sponsor and senior implementation authority for strategic, Fortune 500, highly customized enterprise deployments.
  • •Design scalable, repeatable implementation processes covering discovery, solution architecture, workflow design, and testing.
  • •Act as player-coach to mentor Implementation Managers and Solutions Architects on governance, stakeholder management, and delivery.
  • •Partner with Sales, Product, Engineering, and Customer Success to convert implementation learnings into product roadmap inputs and pre-sales scoping improvements.
  • •Implement governance, health monitoring, risk escalation, and quality standards to maintain CSAT and net revenue retention (NRR).

Pay and Benefits

Salary: USD 212,500 - 262,500 annually
Perks:Health InsuranceDentalVisionEquity401k PlanPaid Leave

Key Requirements

  • •10+ years implementing enterprise software, professional services, solutions architecture, or management consulting, including 4+ years in a senior leadership or director-level role in SaaS/B2B.
  • •Proven success overseeing complex, multi-workstream enterprise deployments, including major ERP integrations (Workday, NetSuite, SAP, or Oracle) and global rollouts.
  • •Track record scaling professional services/implementation teams by designing robust methodologies, playbooks, and KPIs.
  • •Strong mentorship focus—coaching people into strategic advisors and future team managers.
  • •Exceptional executive communication, negotiation, and conflict-resolution skills for C-level stakeholders and scope management.
Experience:10+ yearsEnterprise softwareSaaSB2BProfessional servicesSolutions consulting
Skills:LeadershipMentorshipCommunicationNegotiationConflict resolution
Tech Stack:WorkdayNetSuiteSAPOracle

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn