Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer focus","Relationship building","Problem-solving","Communication","Adaptability"]

Schedule rentals and write customer damage work orders at a rental facility in Mobile, Alabama. You’ll assist the service manager with internal and customer work orders, respond to inbound leads, and guide contractors through the rental process. Build and maintain customer relationships, keep customers fully satisfied, resolve inquiries and complaints, and help develop sales strategies to grow market share and improve customer experience.

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EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Schedule rentals and write customer damage work orders at a rental facility in Mobile, Alabama. You’ll assist the service manager with internal and customer work orders, respond to inbound leads, and guide contractors through the rental process. Build and maintain customer relationships, keep customers fully satisfied, resolve inquiries and complaints, and help develop sales strategies to grow market share and improve customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager with managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the rental process.
  • •Maintain and nurture customer relationships to ensure customers are fully satisfied and up to date on improvements.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and develop sales strategies to increase market share.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kGym MembershipWellness Stipend

Key Requirements

  • •3–4 years of sales experience, with equipment sales experience as a plus.
  • •Strong interpersonal and problem-solving skills, with a customer-focused mindset.
  • •Ability to build, nurture, and maintain relationships throughout the rental process.
  • •Adaptability to a fast-paced, growing company while staying continuously educated on products and services.
  • •High school diploma or equivalent; safety-sensitive role requiring a 10-panel drug screen.
Experience:3-4 years
Education:High School
Skills:Customer focusRelationship buildingProblem-solvingCommunicationAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn