16910 - Service Operations Supervisor - GA - On Site

Distro
United States
Workplace: OnsiteFull timeUSD 25 - 31 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Collaboration","Attention to detail"]

Oversee delivery of client payroll and related service operations, serving as the primary point of contact for assigned clients. Coordinate user setup and training for web-based payroll and reporting tools, drive retention for at-risk accounts, and lead escalations through internal operations teams. Supervise payroll specialists, ensure accurate and timely payroll processing, resolve payroll and payroll-tax issues, and guide clients on tax registration and reporting requirements while facilitating regular client meetings and team huddles.

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FursaFursa
Distro
Distro
1 day ago

16910 - Service Operations Supervisor - GA - On Site

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Oversee delivery of client payroll and related service operations, serving as the primary point of contact for assigned clients. Coordinate user setup and training for web-based payroll and reporting tools, drive retention for at-risk accounts, and lead escalations through internal operations teams. Supervise payroll specialists, ensure accurate and timely payroll processing, resolve payroll and payroll-tax issues, and guide clients on tax registration and reporting requirements while facilitating regular client meetings and team huddles.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Act as the primary contact for an assigned group of clients and coordinate user setup and client-facing payroll and reporting training.
  • •Drive retention for at-risk clients through proactive intervention and collaboration with internal teams and business consultants.
  • •Ensure seamless service delivery by acting as a liaison between clients and internal operations; coordinate and lead client meetings for escalated issues.
  • •Oversee payroll processing: monitor payroll specialists, resolve payroll errors, assist with payroll calculations and deductions, and coordinate voids with Quality Control.
  • •Manage payroll-tax workflows: guide tax registration, address payroll tax notices, support state and federal reporting, and recommend administrative fee adjustments.

Pay and Benefits

Salary: USD 25 - 31 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapFsaHsaIdentity TheftLegal InsurancePet Insurance

Key Requirements

  • •2+ years of PEO/ASO/HCM and multistate experience preferred (or equivalent combination of experience, skills, and education).
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Previous supervisory experience.
  • •Experience using Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
  • •High school diploma.
Experience:2-4 yearsPEOASOHCMPayrollMultistateHRIS
Education:High School
Skills:CommunicationInterpersonal skillsTime managementCollaborationAttention to detail
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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