Analista de Processos Júnior

Edenred
Brazil
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Critical thinking","Analytical thinking","Problem-solving","Proactivity"]

Optimize callback processes in the customer support areas, monitoring responses and user satisfaction to ensure high-quality support interactions. Analyze user feedback and conversations to find improvement opportunities in both processes and content. Partner with internal teams to share insights and recommendations, develop and document best practices, and compile performance reports with satisfaction metrics.

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Edenred
Edenred
1 month ago

Analista de Processos Júnior

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Optimize callback processes in the customer support areas, monitoring responses and user satisfaction to ensure high-quality support interactions. Analyze user feedback and conversations to find improvement opportunities in both processes and content. Partner with internal teams to share insights and recommendations, develop and document best practices, and compile performance reports with satisfaction metrics.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Manage and optimize the callback process by monitoring responses and user satisfaction.
  • •Analyze user feedback and interactions to identify improvement areas in support processes and content.
  • •Collaborate with internal teams to provide insights and recommendations to improve user experience.
  • •Develop and document procedures and best practices for the support team.
  • •Compile and present performance reports, including user satisfaction percentages.

Key Requirements

  • •Complete higher education in administrative or commercial areas.
  • •Familiarity with customer support tools and CRM (Customer Relationship Management).
  • •Ability to analyze data to monitor callback process performance and content effectiveness.
  • •Basic knowledge of digital content management and information curation.
  • •Strong communication skills and critical/analytical thinking to resolve problems and suggest improvements.
Education:Bachelor's
Skills:CommunicationCritical thinkingAnalytical thinkingProblem-solvingProactivity
Tech Stack:CRMCustomer Relationship Management

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn