Inbound Auto Loans Collections Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Attention to detail","Communication","Problem-solving","Empathy","Time management"]

Handle high-volume inbound calls and customer inquiries for auto loan accounts by phone, email, and chat. Resolve questions about service, product, and account information while supporting customers to reduce delinquent accounts. Accurately identify customer needs, take appropriate next steps, and document actions in systems and CRM tools. Bring strong attention to detail, typing speed, customer empathy, and reliable on-site availability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
1 day ago

Inbound Auto Loans Collections Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle high-volume inbound calls and customer inquiries for auto loan accounts by phone, email, and chat. Resolve questions about service, product, and account information while supporting customers to reduce delinquent accounts. Accurately identify customer needs, take appropriate next steps, and document actions in systems and CRM tools. Bring strong attention to detail, typing speed, customer empathy, and reliable on-site availability.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Interface with customers via telephone, emails, and chat to provide support and resolve requests and queries.
  • •Reduce delinquent accounts by assisting customers with high-level customer service and appropriate actions.
  • •Address questions related to service, product, and account information.
  • •Accurately identify and assess customer needs and follow through on commitments using sound business judgment.
  • •Use multiple applications/systems while maintaining confidentiality and integrity, including customer-focused communication.

Key Requirements

  • •A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED.
  • •Must have a valid (not expired) government issued ID, TRN and NIS card.
  • •Flexible availability to work any day and any assigned shift weekly, including weekends and public holidays.
  • •Ability to train and/or work onsite.
  • •Good systematic problem solving, strong communication skills, and proficiency navigating systems/CRM with accurate typing (minimum 35 wpm, 80% accuracy).
Education:High School
Skills:Attention to detailCommunicationProblem-solvingEmpathyTime management
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor