Director, Customer Experience Strategy & Operations
DoorDash US
San Francisco, New York, Sunnyvale, Ann Arbor, Chicago, Washington, Seattle, Los Angeles
Workplace: HybridFull timeUSD 170,000 - 250,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Problem-solving","Team building"]Lead a cross-functional Customer Experience Strategy & Operations organization, defining operating systems and AI-enabled workflows to scale a global CX program across consumers, Dashers, and marketplace lines. Partner with Product, Engineering, Analytics, Fraud, and other BUs to translate ambiguous customer problems into scalable, data-driven solutions while building high-performing teams.
