Guest Services- House of Blues Dallas

Live Nation Entertainment
Dallas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Judgment","Teamwork"]

Provide front-line guest service at House of Blues Dallas by answering inbound calls and in-person inquiries, resolving questions and complaints, and documenting customer interactions. Adapt to guest needs, escalate unresolved issues to designated departments, and assist with orders, account changes, and sales of additional services or products. Support venue operations during and after shows, including sustainability initiatives and end-of-show team tasks.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services- House of Blues Dallas

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide front-line guest service at House of Blues Dallas by answering inbound calls and in-person inquiries, resolving questions and complaints, and documenting customer interactions. Adapt to guest needs, escalate unresolved issues to designated departments, and assist with orders, account changes, and sales of additional services or products. Support venue operations during and after shows, including sustainability initiatives and end-of-show team tasks.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary guest service to maintain customer loyalty.
  • •Respond to calls and in-person inquiries to resolve concerns through analysis and determine effective resolutions.
  • •Adapt to customer needs, including referring unresolved grievances to designated departments.
  • •Solicit sales of new or additional services/products and provide product/service information; enter or cancel orders/accounts as needed.
  • •Maintain records of interactions and support venue sustainability and end-of-show coordination tasks.

Key Requirements

  • •High School Diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Ability to walk, climb stairs, and lift/carry 50 lbs.+; occasional sitting.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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