Director of Vendor Operations

Delivery Hero
Riyadh
Workplace: OnsiteContractFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Analytical","Data-driven decision-making","Cross-functional collaboration","Stakeholder influence","Leadership"]

Build and scale Hungerstation’s Vendor Operations function by owning the full vendor lifecycle—from onboarding and compliance to performance management, quality, and support. Drive operational excellence across multiple verticals (restaurants, groceries, convenience stores, pharmacies) using data, KPIs, and controlled testing. Partner closely with product, technology, and regulatory stakeholders to improve vendor experience, ensure SLA compliance, and elevate vendor systems and training.

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FursaFursa
Delivery Hero
Delivery Hero
2 months ago

Director of Vendor Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Build and scale Hungerstation’s Vendor Operations function by owning the full vendor lifecycle—from onboarding and compliance to performance management, quality, and support. Drive operational excellence across multiple verticals (restaurants, groceries, convenience stores, pharmacies) using data, KPIs, and controlled testing. Partner closely with product, technology, and regulatory stakeholders to improve vendor experience, ensure SLA compliance, and elevate vendor systems and training.
Location: Riyadh
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Drive the vendor operations strategy and translate business goals into actionable vendor performance initiatives.
  • •Establish and track vendor KPIs and benchmarks (reliability, availability, order timing, seamless experience) and generate insights from data.
  • •Own vendor quality and experience via service levels and customer/vendor satisfaction metrics, audits, RCAs, and calibration sessions.
  • •Lead vendor systems by managing configurations, integrations, zoning, pricing/marketing systems, and maintaining vendor portals and self-service platforms.
  • •Oversee vendor support, ensuring onboarding, menu setup, working hours configuration, SLA compliance, and first-contact resolution across channels.

Key Requirements

  • •10+ years in vendor/supplier operations, marketplace management, or logistics/e-commerce, with 4+ years in senior leadership.
  • •Proven success scaling vendor operations in high-growth environments.
  • •Experience managing multi-vertical ecosystems (food, grocery, retail, pharmacy).
  • •Fluency in both English and Arabic.
  • •Strong analytical, data-driven decision-making with an execution-discipline mindset.
Experience:10+ yearsMarketplace managementLogisticsE-commerceHigh-growth environmentsMulti-vertical operations
Skills:AnalyticalData-driven decision-makingCross-functional collaborationStakeholder influenceLeadership
Languages:EnglishArabic

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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