Assistant General Manager | The Shoppes at the Palazzo (Las Vegas, Nevada (US-NV), US)

Burberry
Las Vegas
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Coaching","Customer service","Communication","Leadership","Problem-solving"]

Support the Store Manager by supervising the sales team to drive category performance and deliver an exceptional Burberry Experience. Lead associates to improve selling and achieve sales goals, manage customer flow, and coach “in the moment” after transactions. Partner across the selling floor with specialists, stock and operations, resolve escalated customer issues, and help with store opening/closing, ensuring strong performance and adherence to company policies.

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FursaFursa
Burberry
Burberry
6 hours ago

Assistant General Manager | The Shoppes at the Palazzo (Las Vegas, Nevada (US-NV), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support the Store Manager by supervising the sales team to drive category performance and deliver an exceptional Burberry Experience. Lead associates to improve selling and achieve sales goals, manage customer flow, and coach “in the moment” after transactions. Partner across the selling floor with specialists, stock and operations, resolve escalated customer issues, and help with store opening/closing, ensuring strong performance and adherence to company policies.
Location: Las Vegas
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Supervise sales associates to improve selling skills and close sales to achieve goals and KPIs.
  • •Drive sales for an assigned category by partnering with the Store Manager on sell-through and training the team on category needs.
  • •Lead and coach a customer-facing, service-orientated team to ensure the full Burberry Experience for every customer.
  • •Manage customer flow to ensure excellent service and no client is left unattended; resolve difficult customer issues and escalate when needed.
  • •Support operational execution including store opening/closing activities and handling post-void transactions, promotional discounts, and employee sales when in management absence.

Key Requirements

  • •1-2 years previous supervisory or management experience in retail sales
  • •Advanced knowledge of POS system
  • •Ability to handle complex customer service issues (e.g., dissatisfied customers, complaints, returns, repairs, after-sales)
  • •Ability to use fluent, professional dialogue with clients and staff
  • •Comfort using digital tools, including previous experience with Apple mobile devices
Experience:Retail
Skills:CoachingCustomer serviceCommunicationLeadershipProblem-solving
Tech Stack:POS systemApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn