Design & Research Operations Lead

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Stakeholder management","Coordination"]

Improve the effectiveness, visibility, and scalability of the Design & Experience function by leading design and research operations. Own capacity planning and work distribution, manage Jira workflows and operational boards, and provide dashboards for workload, priorities, risks, and resources. Coordinate tool administration, onboarding/offboarding, documentation governance, research operations processes, and vendor support to ensure efficient planning, tracking, and delivery.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Design & Research Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Improve the effectiveness, visibility, and scalability of the Design & Experience function by leading design and research operations. Own capacity planning and work distribution, manage Jira workflows and operational boards, and provide dashboards for workload, priorities, risks, and resources. Coordinate tool administration, onboarding/offboarding, documentation governance, research operations processes, and vendor support to ensure efficient planning, tracking, and delivery.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own design team capacity planning and work distribution, balancing workload and aligning to business priorities.
  • •Manage Jira workflows and operational boards, including sprint planning, intake management, status tracking, workflow administration, and reporting.
  • •Create capacity, utilization, and delivery dashboards to give leadership visibility into workload, priorities, risks, and resource needs.
  • •Coordinate administration of design and research tools (Jira, Figma, Confluence, Microsoft 365 access), including license management and renewals.
  • •Lead research operations support and governance, including participant recruitment, scheduling, logistics, consent management, repository maintenance, and customer panel maintenance.

Key Requirements

  • •Proven experience in design operations and research operations within a product, design, digital, or enterprise environment.
  • •Advanced knowledge of Jira, including workflow administration, sprint planning, capacity management, intake tracking, and dashboards.
  • •Strong working knowledge of Figma, including workspace administration, team access, license management, file organization, and design asset governance.
  • •Proficiency in Confluence for documentation, knowledge management, process governance, and team ways of working.
  • •Experience coordinating research operations (participant recruitment, scheduling, logistics, governance, consent management, repository maintenance, and customer panels).
Experience:Product designDigitalEnterprise
Skills:CommunicationStakeholder managementCoordination
Tech Stack:JiraFigmaConfluenceMicrosoft 365TeamsExcelPowerPointOutlookSharePoint

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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Glassdoor: 3.5
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