Quality & Training Specialist - Live and Monetization - Dublin - Romanian Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Training and facilitation"]

Ensure safety and Trust & Safety policies are enforced accurately and consistently at scale through quality assurance, analytical auditing, and root cause analysis. Use data to identify recurring quality issues and translate findings into operational guideline improvements. Lead calibration sessions, manage escalations for edge cases, and support policy rollouts and training for BPO staff. Leverage AI, QA dashboards, and reporting tools to track accuracy, error trends, and policy gaps.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Live and Monetization - Dublin - Romanian Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are enforced accurately and consistently at scale through quality assurance, analytical auditing, and root cause analysis. Use data to identify recurring quality issues and translate findings into operational guideline improvements. Lead calibration sessions, manage escalations for edge cases, and support policy rollouts and training for BPO staff. Leverage AI, QA dashboards, and reporting tools to track accuracy, error trends, and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Conduct analytical audits of human moderation and ensure compliance with data protection and Trust & Safety standards.
  • •Investigate recurring quality issues using RCA and translate insights into actionable feedback for operational guidelines and standards.
  • •Serve as an authority to interpret safety guidelines, validate benchmark data, and make expert judgments on high-risk cases.
  • •Lead calibration sessions and drive consistent enforcement across moderation teams through cross-functional collaboration.
  • •Prepare weekly and monthly technical reports using QA dashboards and RCA tools; support training rollouts for new policy and guideline updates.

Key Requirements

  • •Conduct regular analytical audits of human moderation, ensuring compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform Root Cause Analysis (RCA) to identify recurring quality issues, spot error patterns, and recommend process optimizations to reduce error rates.
  • •Interpret content policies and SOPs to make expert judgments on complex or high-risk escalation cases, including validating benchmark (“golden set”) data.
  • •Lead calibration sessions and manage cross-functional stakeholders to align on global quality goals and deliver training.
  • •Use data visualization, reporting, and QA/calibration tools, leveraging AI to improve performance and reduce manual repetitive tasks.
Experience:Trust and safetyContent moderationComplianceHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementTraining and facilitation
Languages:RomanianEnglish
Tech Stack:AIData visualizationDashboardsRoot Cause Analysis (RCA)ReportingQA dashboards

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn