Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Ability to work rotating schedules","Attention to safety","Physical stamina"]

Deliver vehicles to customers’ doorsteps using Carvana’s custom car haulers, ensuring safe operation and reliable customer experience. You’ll load and unload vehicles, inspect the hauler and vehicles for safety, complete customer paperwork, and maintain thorough notes in Carvana’s customer tracking system. The role includes rotating time off across weekdays and weekends and requires physical stamina, frequent driving, and a valid driver’s license, plus certain state licensing steps.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doorsteps using Carvana’s custom car haulers, ensuring safe operation and reliable customer experience. You’ll load and unload vehicles, inspect the hauler and vehicles for safety, complete customer paperwork, and maintain thorough notes in Carvana’s customer tracking system. The role includes rotating time off across weekdays and weekends and requires physical stamina, frequent driving, and a valid driver’s license, plus certain state licensing steps.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers, with training provided.
  • •Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Maintain readiness for required licensing/notary processes within specified timelines after hire.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Ability to perform physically demanding tasks including detailing vehicles and frequent loading/unloading in indoor and outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Requires frequent driving with excellent visual acuity and the ability to lift and handle items up to 50 lbs.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedAbility to work rotating schedulesAttention to safetyPhysical stamina
Licenses:NotaryValid driver's licenseChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn