Business Systems Engineer, Tech Foundations

Airbnb
San Francisco
Workplace: RemoteFull timeUSD 123,000 - 145,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 7+ yearsSkills: ["Systems thinking","Analytical problem-solving","Communication","Stakeholder management","Documentation"]

Design and deliver IT self-service capabilities that help employees get technology support through AI-enabled, conversational experiences. Own requirements and success criteria, translate business needs into functional/technical artifacts, and partner with Product, Engineering, and Knowledge teams. Evaluate self-service accuracy and failure patterns, define success measures using operational signals, and collaborate on integrations, APIs, identity/permissions, automation, and privacy/security considerations for scalable enterprise workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbnb
Airbnb
15 hours ago

Business Systems Engineer, Tech Foundations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Design and deliver IT self-service capabilities that help employees get technology support through AI-enabled, conversational experiences. Own requirements and success criteria, translate business needs into functional/technical artifacts, and partner with Product, Engineering, and Knowledge teams. Evaluate self-service accuracy and failure patterns, define success measures using operational signals, and collaborate on integrations, APIs, identity/permissions, automation, and privacy/security considerations for scalable enterprise workflows.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Own defined IT self-service features and delivery workstreams, translating business needs into requirements and driving design, testing, launch, and improvement.
  • •Translate IT Support strategy into functional/technical requirements, user stories, process flows, acceptance criteria, and implementation plans.
  • •Partner with Product and Engineering to align on requirements, solution design, delivery timelines, testing, and readiness for changes.
  • •Evaluate self-service use cases and AI/conversational experiences for accuracy, failure patterns, and appropriate escalation or handoff to human support.
  • •Define and monitor success measures using product data, employee feedback, and operational signals; analyze system dependencies (integrations, APIs, identity/permissions, automation) and coordinate security/privacy considerations.

Pay and Benefits

Salary: USD 123,000 - 145,000 annually
Equity and Bonus:Equity

Key Requirements

  • •7+ years of experience in business systems analysis, technical product delivery, systems engineering, solution design, IT consulting, product operations, or a related technology role.
  • •2+ years delivering AI-enabled or conversational experiences in an enterprise environment (e.g., generative AI, virtual agents, chatbots, intelligent agents, or AI automation).
  • •Experience owning cross-functional workstreams end-to-end, including requirements, design, testing, implementation, and continuous improvement.
  • •Ability to translate complex business needs into clear functional and technical requirements and delivery-ready artifacts for Product and Engineering.
  • •Systems fluency across integrations, APIs, data flows, identity and permissions, automation, and application dependencies.
Experience:7+ yearsEnterprise
Skills:Systems thinkingAnalytical problem-solvingCommunicationStakeholder managementDocumentation
Languages:English
Tech Stack:Generative AIVirtual agentsChatbotsIntelligent agentsAI-enabled automationAPIsData flowsIdentity and permissionsAutomationIT service managementKnowledge searchRetrievalContent management

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn