Documentation Specialist

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Written communication","Attention to detail","Stakeholder management","Influencing","Problem-solving"]

Drive controlled operational documentation for Qantas Freight, helping teams access clear, accurate, and compliant ways of working. Partner with operational teams, process owners, and SMEs to develop, review, and maintain SOPs, manuals, user guides, checklists, process maps, and operational communications. Translate technical, regulatory, and operational requirements into usable content, resolve conflicting inputs, and keep documents current through version control and continuous improvement.

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Qantas Airways
Qantas Airways
4 days ago

Documentation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive controlled operational documentation for Qantas Freight, helping teams access clear, accurate, and compliant ways of working. Partner with operational teams, process owners, and SMEs to develop, review, and maintain SOPs, manuals, user guides, checklists, process maps, and operational communications. Translate technical, regulatory, and operational requirements into usable content, resolve conflicting inputs, and keep documents current through version control and continuous improvement.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Develop, review, and maintain controlled operational processes, SOPs, manuals, user guides, checklists, and communications.
  • •Work with SMEs and process owners to understand current practices and document clear, compliant, and practical ways of working.
  • •Validate operational, safety, regulatory, and business requirements relevant to the documentation.
  • •Coordinate document consultation, review, approval, publication, and version-control activities.
  • •Monitor feedback and operational change to keep documents current and fit for purpose.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Experience within freight, logistics, aviation, or another operationally focused environment.
  • •Experience developing business processes, SOPs, or other controlled documentation.
  • •Strong written communication and editing skills, with exceptional attention to detail.
  • •Ability to translate complex operational information into practical documentation.
  • •Demonstrated stakeholder management, influencing, and problem-solving skills.
Experience:FreightLogisticsAviation
Skills:Written communicationAttention to detailStakeholder managementInfluencingProblem-solving
Languages:English
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointVisio

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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