Senior Customer Engineer, Japan

Cloudflare
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Strategic alignment","Communication"]

Own the technical relationship with enterprise customers from discovery through long-term adoption and expansion, partnering with Account Executives to design bespoke architectures and deliver product demos and PoCs. Serve as a trusted advisor across the customer lifecycle, translating platform capabilities into measurable ROI through technical QBRs. Carry a variable quota and use AI-augmented workflows (AI agents, internal platforms) to automate routine tasks so you focus on high-impact architectural design and account growth.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Japan

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the technical relationship with enterprise customers from discovery through long-term adoption and expansion, partnering with Account Executives to design bespoke architectures and deliver product demos and PoCs. Serve as a trusted advisor across the customer lifecycle, translating platform capabilities into measurable ROI through technical QBRs. Carry a variable quota and use AI-augmented workflows (AI agents, internal platforms) to automate routine tasks so you focus on high-impact architectural design and account growth.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical discovery, building bespoke architectures, and delivering product demonstrations and Proofs of Concept across Cloudflare’s portfolio.
  • •Maintain a continuous, deep trusted-advisor relationship with key stakeholders through onboarding, maturity, renewal, and expansion.
  • •Own long-term technical alignment between customer evolving goals and Cloudflare product roadmap across the customer lifecycle.
  • •Carry a variable quota tied to new business acquisition and/or account growth; identify cross-sell and up-sell opportunities based on product usage data and lead technical QBRs.
  • •Use AI agents and internal platforms to automate routine tasks (e.g., RFP/security questionnaire responses, sandbox provisioning, basic telemetry monitoring) to increase time spent on strategic advisory.

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Proven track record operating in a quota-carrying or revenue-aligned environment with understanding of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills bridging deep technical details and C-suite strategy.
  • •Strongly preferred: hands-on experience with Cloudflare’s developer stack and AI ecosystem, including Workers AI and AI Gateway.
Skills:PresentationStakeholder managementTrusted advisoryStrategic alignmentCommunication
Languages:English
Tech Stack:Workers AIAI GatewayPythonJavaScriptLLM orchestrationRAGRFPSandbox provisioningTelemetry monitoringDNSDDoS mitigation

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn