Customer Experience Banker-(Muskegon, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying goals, recommending deposit and other banking products, and processing transactions accurately. Provide exemplary customer service, educate customers on consumer deposit products, and drive relationship growth through disciplined follow-up and outbound outreach. Ensure compliance with operational, security, risk, and regulatory policies while balancing daily activities and partnering across the bank to deepen relationships.

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Huntington Bancshares
Huntington Bancshares
13 hours ago

Customer Experience Banker-(Muskegon, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying goals, recommending deposit and other banking products, and processing transactions accurately. Provide exemplary customer service, educate customers on consumer deposit products, and drive relationship growth through disciplined follow-up and outbound outreach. Ensure compliance with operational, security, risk, and regulatory policies while balancing daily activities and partnering across the bank to deepen relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Accurately and efficiently process customer transactions and balance daily.
  • •Educate and inform customers about consumer deposit products.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Experience providing customer service and resolving customer issues.
  • •Comfort using technology such as mobile services and online banking services.
  • •Cash handling skills.
Experience:1+ years
Education:High School
Skills:Customer serviceRelationship managementSalesCommunicationPresentation
Tech Stack:Mobile bankingOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn