2 months ago

Senior Technical Account Manager, Cash App Pay & Afterpay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a hands-on technical partner for Cash App Pay and Afterpay merchants across North America, blending product and technical expertise to ensure health, growth, and optimal adoption of BNPL features. You will code and troubleshoot integration issues (HTML, CSS, JavaScript) on merchant sites and in-store terminals, drive post-sales expansion, and coordinate with cross-functional teams to translate merchant needs into measurable commercial results.

Location: San Francisco

Workplace: Remote

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Identify post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption to deliver measurable commercial outcomes.
•Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews connecting integration health to commercial performance.
•Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
•Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience.
•Partner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact.

Key Requirements

•Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.

Experience:PaymentsFintechE-commerceBNPL

Skills:CommunicationCollaborationProblem-solvingPresentationLeadership

Languages:English

Tech Stack:HTMLCSSJavaScriptSQLDatadogSumo Logic

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

2 months ago

Senior Technical Account Manager, Cash App Pay & Afterpay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Identify post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption to deliver measurable commercial outcomes.
•Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews connecting integration health to commercial performance.
•Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
•Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience.
•Partner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact.

Key Requirements

•Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.

Experience:PaymentsFintechE-commerceBNPL

Skills:CommunicationCollaborationProblem-solvingPresentationLeadership

Languages:English

Tech Stack:HTMLCSSJavaScriptSQLDatadogSumo Logic

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn