Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calling, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and handle objections professionally. Drive daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards. Work full-time in a US–Canada night shift (10 hours per shift) in the Gurugram office.

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FursaFursa
NTT
NTT
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calling, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and handle objections professionally. Drive daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards. Work full-time in a US–Canada night shift (10 hours per shift) in the Gurugram office.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •1–2 years of experience (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, active listening, and customer empathy.
  • •Basic system/CRM handling ability.
Experience:1-2 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn