Workforce Operations Team Lead

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Due diligence","Accountability","Risk awareness","Project management","Problem-solving"]

Oversee daily workflow management for Commercial Card Servicing & Onboarding, ensuring accurate, efficient processing aligned to policies and regulatory requirements. Monitor performance using workforce analytics, quality reviews, and KPIs to identify improvement opportunities. Lead quality control audits, manage complex escalations, and coordinate training and procedure updates. Partner cross-functionally to support special projects, system enhancements, and operational reporting, documentation, and controls.

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Huntington Bancshares
Huntington Bancshares
6 days ago

Workforce Operations Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Oversee daily workflow management for Commercial Card Servicing & Onboarding, ensuring accurate, efficient processing aligned to policies and regulatory requirements. Monitor performance using workforce analytics, quality reviews, and KPIs to identify improvement opportunities. Lead quality control audits, manage complex escalations, and coordinate training and procedure updates. Partner cross-functionally to support special projects, system enhancements, and operational reporting, documentation, and controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee daily workflow management, workload distribution, and operational processes to meet service levels and departmental objectives.
  • •Monitor operational performance using reporting, workforce analytics, quality reviews, and KPIs to identify trends and improvements.
  • •Ensure servicing and onboarding activities follow established policies, procedures, regulatory requirements, and internal controls.
  • •Conduct quality control reviews and audits to ensure work is accurate, consistent, and compliant with company standards.
  • •Manage complex client/operational escalations and partner cross-functionally to improve procedures, training, reporting, and operational documentation.

Key Requirements

  • •3+ years of experience in operations, workforce management, servicing, onboarding, quality assurance, compliance, or related functions.
  • •Bachelor’s degree.
  • •Experience supporting Commercial Card, Treasury Management, Payments, Financial Services, or similar operational environments.
  • •Experience with workforce analytics, operational reporting, quality assurance, and process improvement methodologies.
  • •Strong knowledge of risk management and compliance requirements, with due diligence practices and operational controls.
Experience:3+ yearsFinancial servicesPaymentsWorkforce managementOperational compliance
Education:Bachelor's
Skills:Due diligenceAccountabilityRisk awarenessProject managementProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn