4 days ago

Customer Retention Sales (CRS) Managed Services Renewals Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead, co-lead, or support managed print and managed device services renewals to protect and grow contract value. Manage renewal lifecycle activities including opportunity identification, MSRA development, forecasting, approval coordination, benchmarking, and execution tracking. Build renewal strategies, conduct deal evaluation and pricing/negotiation support, and drive contract execution. Provide data-driven financial risk analyses and consolidated reporting to support senior leadership forecasting and planning.

Location: Idaho, California, Washington, Georgia, Texas

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Identify, track, qualify, and prioritize expiring contracts; forecast renewals and ensure proactive engagement.
•Develop renewal plans and roadmaps; conduct renewal vs. extension assessments and Go/No-Go evaluations with internal teams.
•Support proposal creation and RFP responses; manage renewal opportunities in HP Dynamics and related tracking tools for pipeline visibility and reporting.
•Lead or support opportunity costing, deal assurance, pricing review, contract negotiations, and internal approvals/workflows.
•Perform financial risk evaluation and analysis; prepare data-driven reports for senior leadership and support forecasting and planning.

Travel: Medium travel

Pay and Benefits

Salary: USD 121,750 - 155,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid Holidays

Key Requirements

•Strong experience in Managed Services, MPS, or MDS sales and renewals.
•Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
•Strong cross-functional collaboration with Customer Delivery, Sales, and Pursuit teams.
•Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting.
•Strategic thinking and problem-solving for complex contract renewal scenarios with high attention to detail.

Experience:4-7 yearsManaged servicesMPSMDSEnterprise salesSaaSConsultative selling

Education:Bachelor's in Sales, Marketing, Business Administration (or related discipline)

Skills:Strategic thinkingProblem-solvingStakeholder managementCross-functional collaborationAttention to detailEffective communicationResults orientationAgilityDigital fluencyCustomer centricity

Tech Stack:HP DynamicsCRM toolsPower BIMicrosoft ExcelCARDDARTITSMSOARBA SOARRFPSSOW

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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